What features make text-based counseling effective?

A fascinating new study has shown that the duration of a text-based counseling session, the length of the counselor’s messages, and quick response time by the counselor are important factors in determining the impact of counseling. The study of young people under the age of 23 who relied on a dialogue-based, human-handled child hotline is published in Cyberpsychology, Behavior, and Social Networking.
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