High-need high-cost patients, many of whom are experiencing poverty, use a large portion of health care resources. Despite receiving more care, such patients often experience poor health outcomes. Teams providing intensive ambulatory care interventions were interviewed regarding how they view the work of serving socially and medically complex patient populations. Researchers conducted semi-structured, qualitative interviews with nine ambulatory care team members and six “usual care” team members, focused on multidisciplinary staff experiences.
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